SHIPPING AND RETURNS
Shipment of packages
Packages are sent within 24-48 hours (working days) upon receipt of payment, through our trusted transport companies. The transit time for packages sent to mainland Spain is 24-48 hours (working days) (for large packages, the time may be longer). For deliveries to the Balearic Islands, Ceuta and Melilla or international shipments, the transit time of the package is approximately 7 days (working days). If you prefer certified shipping, an additional charge will apply. Contact us before requesting this option.
Shipping charges include handling and packaging charges, as well as postage. Handling charges are priced at a fixed price, while shipping charges may vary depending on the total weight of the package and the shipping address. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We have a careful and well-protected packaging process to ensure that items arrive in good condition.
If you wish to return items purchased on our website, you can do so within 14 days of receiving the order. To make a return you need to have the item in perfect condition and in its original packaging. Returns will not be accepted without your order number. Shipping costs for the return are borne by the customer.
Rules for the correct return of gender
Remember that you have to accompany your order with a copy of the delivery note, purchase receipt or invoice.
In the case of international shipments, the order tracking number (“tracking number”) assigned by the transport company must also be indicated.
Second claims will not be accepted.
Claims will not be accepted after 3 months from the date of purchase.
Bud Life will not be liable under any circumstances for shipments confiscated by customs or similar entities. Contact the organizations in your country for further information.
We attend returns preferentially.